TMC IS Systems Management	Welcome Chris Cochran  (T016573)

Upgrade heat.

Current Status: Pending Approval Request ID: 100946

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Notified (Recipients):

Wintel Engineers; COS.com

NOTE: This request was sent to Kitt Leonard for approval. By approving or declining this request, you certify that you have been given proper authorization to do so on Kitt Leonard's behalf. All updates are recorded.

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System History:

There are 0 other change requests associated with the Heat application.

Application:

Submitted:

Submitter's Name:

Planned Change Start:

Requester's Name:

Planned Change Finish:

Approver's Name:

Approved or Declined:

Heat Ticket:

Completed or Aborted:

Security Impact:

No

Systems Being Changed:

App Owner          System Name          Application          Jon Hallgrimsson       TMCPESOLDB       SQL Server Kitt Leonard       TMCPCTXHEAT01       Heat TMCPCTXHEAT02       Heat TMCPCTXHEAT03       Heat TMCPCTXHEAT04       Heat

Potentially Affected Apps:

Amcom Mobile Connect - Secure Text, Citrix XA 6.5 Prod Farm, Citrix XA 6.5 Remote Farm, Heat, KwikTag, Patch Window - P2, Patch Window - P3, Personnel Action Form (PAF), Rightfax, SQL Server, TMC Connected

Reason & Description of Change:

upgrade heat to version

Technical Change Description:

Roll through the upgrade to go to the version 9.5

Testing Done:

applied to a test copy

Customer Impact:

heat will be down

Backout Procedure:

resotre the old DB and install the old program.

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